EKSimracing F.A.Q.

 

 

Frequently Asked Questions and Answers

To search the Frequently Asked Questions (FAQs), enter your search terms or questions in the box below.


4 Registration And License

How to upgrade after registering your device or EMU to GOLD Subscription?

How to renew/upgrade to GOLD Premium Subscription:

DO NOT CREATE A NEW SUPPORT ACCOUNT IF YOU ALREADY OWN ONE

US/UK:

Optional Subscription to GOLD Premium:
If despite all the tutorials, faq and videos you need personal assistance or you enjoy the app and want to help EKSIMRacing projects, you can opt for the GOLD Premium subscription with a donation of $20 or higher.

As soon as you reach $20 or more donation your account will be upgraded to GOLD Premium (if this is not the case just send us a message and we will update your account). The GOLD Premium Subscription therefore includes two full licenses EMU (2x $10). It allows you to get access to all software support forums and exclusive content (templates, beta, setups, texture packs, etc.).

This contribution is recommended if you want a full access to forum and exclusive content and need a personalized assistance and allows EKSIMRacing to invest in hardware in order to test it with SliMax Manager Pro, paying simulations and games updates/licenses, to pay suppliers for the maintenance of web / forum and license servers to be available 24/24 7/7. It’s also a good way to take part by your suggestions to the EKSIMRacing projects. This contribution can be acquired at any time.

Notes:
if your support subscription has expired, you need to renew your subscription, simply sign-in the support forum, edit your Profile and click the RENEW button.

if you already have a BRONZE subscription the simplest way is to register another device or emulator and reach the $20+ contribution. Your account will be automatically upgraded to GOLD Premium.

Upgrading to GOLD PREMIUM subscription is also the best way to support EKSIMRacing projects.

 

EN FRANCAIS:

NE CRÉEZ PAS UN NOUVEAU COMPTE SI VOUS EN AVEZ DÉJÀ UN

Souscription GOLD Premium facultative:
Si malgré tous les tutos, videos et faq vous avez besoin d’une assistance personnalisée ou que vous appréciez le soft et voulez aider les projets d’ EKSIMRacing, vous pouvez opter pour la souscription GOLD Premium avec une donation de $20 ou supérieure.

Des que vous atteignez $20 ou plus de donation votre compte de support sera mis à jour en GOLD Premium (si ce n’est pas le cas il suffit d’envoyer un petit message et nous mettrons à jour votre compte). L’abonnement GOLD Premium comprend donc 2 licenses complete EMU (2x $10). Il vous permet d’accéder à tous les forums de support logiciel et à du contenu exclusif (templates, beta, setups, texture packs, etc.).

Cette contribution est recommandée si vous souhaitez un acces total au forums et aux contenus exclusif et si vous avez besoin d’aide personnalisée cela permet à EKSIMRacing d’investir dans du matériels afin de pouvoir le tester avec SLIMax Manager Pro, de payer les mises à jour des simulations et jeux, de payer les fournisseurs pour la maintenance des serveurs web/forum et licenses afin d’être dispo 24/24 7/7. C’est une bonne manière également de participer par vos suggestions au projet d’EKSIMRacing. Cette contribution peut être acquise à tout moment.

Notes:
si votre abonnement de support a expiré, vous devez renouveler votre abonnement. Connectez-vous au forum et editez vorte Profile puis cliquez sur le bouton RENEW.

Si vous possédez déjà un abonnement BRONZE, la façon la plus simple est d’enregistrer un autre appareil ou un émulateur et d’atteindre une contribution de 20 $ +. Votre compte sera automatiquement mis à niveau vers GOLD Premium.

La mise à niveau vers l’abonnement GOLD PREMIUM est aussi le meilleur moyen de soutenir les projets EKSIMRacing.

 

ITALIANO:

NON CREARE UN SECONDO ACCOUNT SE NE POSSIEDI GIA’ UNO!

Sottoscrizione opzionale al livello GOLD Premium:
Se nonostante tutti i tutorial, le FAQ e i video presenti avessi bisogno di assistenza personalizzata oppure sei soddisfatto dell’applicazione e vuoi contribuire ai progetti EKSIMRacing, puoi optare per la sottoscrizione GOLD Premium effettuando una donazione di 20$ o superiore.

Non appena raggiungi i 20$ o più di donazione, il tuo account sarà elevato al livello GOLD Premium (se non vuoi ciò, basta inviarci un messaggio e ripristineremo il tuo account al livello precedente). La sottoscrizione GOLD Premium perciò include DUE licenze complete per Emulatore (2x $10). Ti consente anche di avere pieno accesso a tutto il forum di supporto e ai contenuti esclusivi (templates, beta, setups, texture packs, ecc.).

Tale contributo è raccomandato se, oltre ad ottenere l’accesso completo al forum e ai contenuti esclusivi, desideri ricevere assistenza personalizzata permettendo ad EKSIMRacing di investire ulteriormente nell’hardware da testare con SliMax Manager Pro, pagare le licenze e gli aggiornamenti dei simulatiori e dei giochi compatibili e dei fornitori e collaboratori che si occupano della gestione e manutenzione del sito e del forum del server delle licenze disponibile 24 ore su 24 tutto l’anno. E’ anche un modo per essere parte dei progetti EKSIMRacing grazie alle tue eventuali richieste di sviluppo. Puoi decidere di contribuire quando vuoi.

Nota:
se la tua sottoscrizione è scaduta è necessario rinnovarla semplicemente facendo l’accesso al forum, aprendo il tuo profilo e cliccando il pulsante RENEW.

Se possiedi già una sottoscrizione BRONZE il modo migliore per farlo è registrando un nuovo dispositivo o l’emulatore, effettuando contestualmente una donazione di 20$ o superiore. Il tuo account verrà aggiornato automaticamente al livello  GOLD Premium.

Aggiornare a GOLD PREMIUM  il modo migliore di supportare i progetti futuri di EKSIMRacing.

 

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can’t get my Steelseries SRWheel-S1 (SRW-S1) license using “Online Validation” ?

SLIMAx Manager doesn’t recognized my wheel or when I click the “Online Validation” button SLIMax Manager says

“Error: License Not Found (wrong serial number) or Failed To Download Your License Key!” ?

This is a rare bug in Steelseries SRWheel-S1 (SRW-S1) firmware which return a different serial number from the one written on your wheel.

2014-05-05_095020

To get your serial number use the Registration Information window of SLIMax Manager directly, see this FAQ how to get your serial number,

right-click to copy the SRWHEEL-S1 line
and send it to us by email with a screenshot of your  serial written on back of your wheel.
The license will be re-generated for free if you are in such case.

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Registration Information doesn’t display my Device SERIAL NUMBER?

Q: I follow carefully the installation instructions and read the FAQ related to SLIMax Manager but my device is not recognized by SLIMax Manager and the Registration Information Panel doesn’t display my device SERIAL NUMBER?
A: You have an hardware issue or the device is not connected properly to your PC (check the USB cable, USB Hub, Windows Device Manager, Game controllers, etc.. ). Check also the Firmware version of your SLI device with the Configuration tool provided by your hardware supplier.
ATTENTION:
we do not provide hardware support and this issue is NOT related to SLIMax Manager software. Contact your hardware supplier.

 

 

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License must be copied into licenses directory:

ATTENTION: Since version 3.2 of SLIMax Manager an “Online Validation” method is used to download and install automatically your license key,  check this FAQ .

Your license is installed automatically (DO NOT OPEN IT) into ../Documents/SLIMax Manager Pro/licenses/  directory.

 

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SLIMax Manager do not recognize the device?

There’s 3 main causes if SLIMax Manager do not recognize your device and obviously, windows recognizes your device and the device test has been successfully passed.

1) you didn’t double-check the registration form and provide a WRONG serial number
Contact us by email but we will not deliver a new license without a new and complete registration form ( donation included )

2) you have a SRW-S1 device with a firmware bug, see this FAQ for more details or you provide the right model of SLI device and the good serial number but the license key file is corrupted, contact us (no need to register again)

3) you have a permission issue, run SLIMax Manager as Administrator see the FAQ HERE

For FANATEC (CSW, CSL, CSR, Porsche or others) owners, just open the Game Devices Properties in Windows Devices And Printers to reset your driver or re-install it, check the FAQ HERE

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Registered but Still Waiting For My license…?

You have sent your registration form and your paypal donation for at least 24/48 hours and you have no news, no license?

Please check your  SPAM JUNK MAILBOX first!

THIS IS A COMMON PROBLEM your registration / donation is incomplete and the instructions has been sent to you using your email and are usually in your SPAM/JUNK mailbox of your Emailer or contact us by email.

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Registering Multiple Devices?

I have recently purchased a second SLI Pro and was wondering if I have to make a second donation to be able to use it as well as my other SLI Pro?

Yes, the license concern the device itself not SLIMax Manager, you need to register each device.

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Transferable license to new owner?

if I sell an SLI Pro in the future, will the new owner be able to register that same device with the same serial number I already registered?

1) yes, drop us a line by email to indicate the new owner details and ask him to go in the forum/website to get access to the FAQ and doc.

2) the license isn’t transferable for software support as this is also a contribution to help us to maintain the forum, hosting service, domain name, updates, etc. if the new owner want a software support and get a full access to the forum and have exclusive content and updates then he needs to register to get a GOLD PREMIUM subscription.

Notes: for hardware suppliers or integrator (selling custom Steering wheel modded, shiftlight/buttons box, cockpit, dasboard, simulator, … ) using our software to increase the immersion and gaming experience of their customers need to Register as PRO.

if you buy a sim racing hardware from these companies you need to register and make your donation to get access to all support forum and exclusive content.

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How do I know if I’m already registered?

1) you can login the support forum (only registered account can login the support forum)

2) you have received a notification by email to confirm your registration

3) click the “Profile” button on Software Support Forum and make sure you have “Registered” written

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I still didn’t received my device license key?

ATTENTION: The notification email with instructions to get your license automatically is sent within 24/48h
Check your SPAM JUNK Mailbox if you didn’t get it! contact us by email.

 

 

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How to install your license key MANUALLY with SLIMax Mgr ?

Read this FAQ SLIMax Manager Pro DOWNLOAD AND INSTALL your license AUTOMATICALLY

You don’t have to worry about license installation.

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How to get my license key if I lost it?

Do not register and donate again if you lost your license key,

SLIMax Manager v3.4 or greater will fetch AUTOMATICALLY your license online if it can’t find it locally. You don’t have to worry about your license.

If latest SLIMax Mgr do not recognized your device and you registered your device before June 2013, your account has expired, upgrade your support account to validate your license and be able to use your device.

 

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How to register additional license ( purchase additional license )?

  • Translate:

REGISTER (purchase) ADDITIONAL LICENSE:

Additional License

Register ADDITIONAL license is the same process as registering your first license you need to use SLIMax Manager Pro and the donation minimum is $10 to get your license.

Make your donation only, DO NOT CREATE A NEW SUPPORT ACCOUNT IF YOU ALREADY OWN ONE, double account is NOT allowed.

Run SLIMax Manager Pro
> Select Registration Info menu if the windows is not visible
> Select the device or emulator in the list
> And click the REGISTER button
> and make your donation


FOR “Additional” LICENSE for Android Emulator (VDASH-EMU For Android) at discount price:
A discount is applicable to first 4 additional Android EMU Licenses and cost only $2 if you have already an android EMU License and if you register your support account,
if a discount is applicable to you a button is visible on your support account Profile. click the link below to be redirected to your support account profile (copy/paste your EMU SERIAL NUMBER to avoid any error): Additional Android EMU at discount price

Notes:
DO NOT CREATE A NEW SUPPORT ACCOUNT IF YOU ALREADY OWN ONE, just make your donation.

IMPORTANT:
PLEASE Double-check your device serial number.
If you enter the wrong serial number we will NOT provide you another license.

 

registration_info_menu

slimax_registration_info

reg_emu

reg_device

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Register your USB Device or your Emulator


WATCH THIS VIDEO FIRST | VOIR CETTE VIDEO EN PREMIER | GUARDA QUESTO VIDEO PRIMA

 

US/UK:
Since 2013, register your SLI Display USB Device or SLI Emulators for android or Windows consist simply to:

to contribute to the project by making your donation (minimum $10) and get a device or emulator license.
sign-in the forum to create your support account. REGISTER and create your support account after the donation is IMPORTANT to get first instructions and get access to forum and exclusive content.

Click this line to get more information on how to register your license..

if you do not understand one of this step, please feel free to contact us by filling out the form HERE.

->GOTO PAGE 2 TO REGISTER

____________________________

EN FRANCAIS:


Depuis 2013, enregistrez votre périphérique USB d’affichage ou un EMUlateur pour Android ou Windows ou Linux consiste simplement à:

– contribuer au projet en faisant votre don (minimum 10 $) pour obtenir une license pour un périphérique USB ou un EMUlateur
– remplir votre fiche dans le forum pour créer votre compte de support. INSCRIVEZ-VOUS et créez votre compte d’assistance après votre donation est IMPORTANT pour obtenir les premières instructions et avoir accès au forum et au contenu exclusif.

Cliquez cette ligne pour obtenir plus d information sur l enregistrement de votre license.

si vous ne comprenez pas une étape, n’hésitez pas à nous contacter en remplissant le formulaire ICI.

->ALLER PAGE 2 POUR ENREGISTRER SA LICENSE

____________________________

ITALIAN:

Dal 2013, registrare il tuo dispositivo SLI USB o l’emulatore SLI per Android o Windows consta di due semplici passi:

– contribuire al progetto effettuando una donazione (minimo $10) per ottenere una licenza per un dispositivo o per un emulatore
– registrarsi al forum per creare il tuo account di supporto. Registrarsi e creare il tuo account di supporto dopo la donazione è importante per ottenere prime istruzioni e accedi ai forum e contenuti esclusivi.

 Clicca qui per maggiori informazioni su come registrare la tua licenza.

se non capisci uno di questi passi, sentiti libero di contattarci compilando l’apposito form QUI.

->VAI ALLA PAGINA 2 PER LA REGISTRAZIONE

 

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How to get the display or emulator serial number?

US/UK:
GET USB DEVICE DISPLAY OR EMULATOR SERIAL NUMBER:

To get the serial number of your USB SLI Device Display (SLI-F1, SLI-M, SLI-PRO or SIM RACE LCD or SIM RACE GT or SIM RACE Deluxe or SIM RACE F1 or and SRWheel-S1) or Android/Windows/Linux Emulator (VDASH-EMU or SLI-EMU or SRF1-EMU),

Make sure your hardware is installed and recognized by Windows, launch SLIMax Manager Pro (download the latest version) and the ‘Registration Information‘ window should show up the first time you launch the app, if it didn’t then select the menu “Registration Info…

if your are not yet registered and/or your license is not found by SLIMax Mgr Pro a dialog will pop up

 

EN FRANCAIS:
Pour obtenir le numéro de série de votre SLI Device USB Display  (SLI-F1, SLI-M, SLI-PRO ou SIM RACE LCD ou SIM RACE GT ou RACE SIM Deluxe ou RACE SIM F1 ou et SRWheel-S1) ou votre Emulator Android / Windows / Linux  (vdash -EMU ou SLI-EMU ou SRF1-EMU),

Assurez-vous que votre matériel est installé et reconnu par Windows, lancez SLIMax Manager Pro (télécharger la dernière version) et la fenêtre “Registration Information» devrait apparaître la première fois que vous lancez l’application, si elle ne s’affiche pas sélectionner  le menu “Registration Info…

Si vous n’êtes pas encore inscrit et / ou votre licence n’est pas trouvée par SLIMaxMgr Pro, une boîte de dialogue s’affiche

2016-06-07_105657

 

US/UK:
After the complete startup of SLIMax Mgr Pro the window “Registration Information” should open
Select the device or emulator line and right-click to copy the type with the serial number.
Notes: the ‘– : prefix before the serial number indicates that the license is not yet installed.

EN FRANCAIS:
Après le démarrage complet du SLIMax Mgr Pro la fenêtre “Registration Information” devrait s’ouvrir
Sélectionnez la ligne de l’appareil ou émulateur et clic droit pour copier le type avec le numéro de série.
Notes: le ‘-:’ préfixe avant le numéro de série indique que la licence est pas encore installée.

2016-06-07_110140

 

US/UK: if you can’t see the Registration Information window at startup, select the menu “Registration Info…” to open it

EN FRANCAIS: si vous ne pouvez pas voir la fenêtre Registration Information au démarrage, sélectionnez le menu “Registration Info …” pour l’ouvrir

2016-04-11_185218

 

US/UK:
or RESTART
SLIMax Manager Pro if you do not have access to the menu yet and the Registration Information window should pop up at startup.

 EN FRANCAIS:
ou REDÉMARREZ
SliMax Manager Pro si vous n’avez pas accès au menu encore et la fenêtre d’information d’enregistrement doit apparaître au démarrage.

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SLIMax Manager do not recognize ANYMORE the device?

if the SLIMax Manager didn’t recognize your device anymore and ask you for registration key this is NOT RELATED TO the software but more a firmware issue (sometime the firmware needs to be re-installed) or an hardware issue (cable, hub, usb port, ….).

Check this FAQ first to see if the device is correctly recognized by Windows, re-install the firmware if needed.

We do not provide hardware support, if it’s an hardware issue contact your hardware supplier directly.

 

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SLIMax Manager do not recognize the device?

There’s 3 main causes if SLIMax Manager Pro do not recognize your device (obviously, windows recognizes your usb device and the device test has been successfully passed).

1) you didn’t double-check the registration form and provide a WRONG serial number
We need to generate a new SERIAL NUMBER, send a new donation with the good serial number and with a text “wrong SN registered” in Paypal comments

2) you didn’t double-check the registration form and provide a good serial number but the WRONG model of SLI Device (you choose SLI-PRO in place of SLI-M for example )
Contact us by email  with a short explanation (no need to register again)

3) you provide the right model of SLI device and the good serial number
You have a network communication issue and the license cannot be downloaded from our server. You need to check your Windows configuration and fix it.

So please DOUBLE-CHECK your SERIAL NUMBER and DEVICE or EMU TYPE when you register.

if you register from the SLIMax Manager Pro the type and SERIAL NUMBER will be automatically displayed.

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Get Your License Key with SLIMax Mgr 3.2 or greater

Your license is AUTOMATICALLY downloaded and installed at startup by SLIMax Manager 3.4 or greate if it doesn’t find it locally,

if you are fully registered you normally don’t have to worry about license.

 

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Can’t make a donation from Japan, why?

If you try to make a Paypal donation from Japan and received this error message:

 

Login your Paypal account and send money to the zappadoc email ( see the email in the picture above). It seems Japanese can no longer send donation since the April 2013!? this information need to be verified…

Before sending your money review the pricing FAQ, HERE.

How to get the display or emulator serial number? Read the FAQ, HERE

Also, don’t forget to add in Paypal comments:

– the type of USB device (SLI-F1, SLI-PRO, SLI-M,VDASH-EMU, etc…)

– and its serial number

The correct device type + its serial number is absolutely needed to generate the license

 

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how I can login to the forum and create an account so I can download additional plugins?

Plugins Updates are available to anyone

** you don’t need a support account to get them **

** Select menu “Check For Update” to get the latest plugins **

Click HERE to open the plugins page and get plugins information

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Why SLIMax Manager seems to require a license to use my Fanatec wheel?

Q: Why SLIMax Manager seems to require a license to use my Fanatec wheel (CSW, CSL, CSR, Porsche or others) ?

it displays the Registration Information panel with an empty list at startup before closing or without any mention of the Fanatec

this simply a problem with your Fanatec driver, in most case opening the Device game properties will reset the driver and fix it

(go to Windows Devices And Printers and right-click the Fanatec icon to display the Game Controller Settings and open the properties of your Fanatec),

2014-07-29_145935

sometime you need to re-install the Fanatec driver, check the Fanatec website to download the official driver.

If your Fanatec wheel is correctly installed and recognized you should see the name of the wheel in “Devices And Setups” menu.

2013-10-05_115728 

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 Posted by at 3:31 pm